Opportunity is Calling – Hear From Our Hilton Grand Vacations’ Call Center Team

ALTWAN: The environment of customer care is very family oriented. We love it. We celebrate every type of event we can. It’s very fun. I have the chance to grow, to enhance my knowledge. Other call centers, I feel like you just come in, do that, and go home.

ASHLEY: And so I like this company because you can grow. And you’ve seen a lot of directors go, starting off as agents, now being in their position that they are, VPs. And everyone’s always been so willing to help. And you can approach anyone.

So I’ve even sat down with our senior vice president, who’s really cool, sat down gave me advice. So I think people really do care about your success. Your management cares about your success. And it’s just given me an opportunity where I don’t think most people my age have had the opportunity to go to.

ALTWAN: Being that I’m in customer care, I feel like in that department, I can jump around to the other departments as well. So I get my hands filled. Like, I’ve been back to activations to help them out when they needed a helping hand. You have, like, Owner Referral works next to us. We have concierge that works next to us. So if they get overwhelmed, they’ll give us somebody that’ll work to help them relieve them.

ASHLEY: I always wanted to go to the West Coast. I always want to go to California. I always wanted to go to Vegas. My mom and dad never took me. But I decided to make it my own goal.

So I remember I literally would stare at a picture of Las Vegas and California. And in a matter of a couple of months, I was able to reach my goal of what I wanted to spend when I was out there, able to get out there and have a great time. I was able to get out there again.

Back to previous page

If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request to HGVAccommodations@hgv.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Hilton Grand Vacations’ policy is to employ qualified persons without regard to the individual’s sex, color, race, religion, national origin, age, disability, sexual orientation, gender identity or any other protected group status as defined by and subject to applicable local laws. Hilton Grand Vacations’ commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance the Company’s competitiveness in attracting Team Members, corporate partners and owners.”

If you’d like more information on your EEO rights under the law, please read “EEO is the Law” on the U.S. Equal Employment Opportunity Commission’s website under the “Read more about…” section.

Hilton Grand Vacations® is a registered trademark of Hilton Worldwide Holding Inc. or its subsidiaries licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its ownership properties and club programs operate under the Hilton name pursuant to a license agreement with Hilton Worldwide Holdings Inc.